2017 came to pass and I think one of the most unpredictable trading annum experienced yet. For one, nothing was the way it ‘used to be’, i.e. good trading Jan to Mar, shoulder in April, winter May to July, shoulder trading Aug to Sep and full steam high season Oct...
Standard Bank merchants (and other to follow) will no longer allow merchants to enter ‘card not present’ / ‘manual’ transactions from 13 Nov 2017. Us here at Hotel-Revenue-Manager have assisted a number of establishments to switch over, but what does this all mean? we could compare it moving away from...
We spent a bit of money recently to attend a ‘direct booking summit’ in Cape Town which I could only compare to one these ‘churches’ with people pouring money in the hope for things to turn around. An apparent heavy-hitting panel was the drawing card to collect your money in...
It comes down to 2 things 1. Increase traffic Get generic / organic / more visitors without having to pay via google 2. Convert the traffic into sales Most companies’ challenge lies in #1 above Conversion and numbers: • The benchmark for conversion is 0.5-1.0% (and 2-4% if we are in...
1. Implement Upselling and Cross-Selling One of the easiest things to implement is an upselling and cross-selling process at hotels. This goes beyond just upselling from a standard king to a deluxe, for example. Instead, the focus should also be on offering profitable packages—such as securing spa, restaurant and golf...
We are a team of seasoned hospitality professionals dedicated to helping hotels, resorts, and boutique properties thrive in today’s competitive landscape.
