What keep us so busy?

Let’s ask what is revenue management is?: selling the right room, at the right time, at the right price to the right client (through the right channel).

In essence qualifying rates, opening and closing rates based on anticipated demand by means of forecasting. Lastly ensuring systems are operational and effective in applying rate strategies.

While this is a mouthful, we more than often do more than just the above as we adapt our service to the need of the client

So what do we exactly do?
• Manage availability online, opening and closing channels.
• Load promotions after we identified slow moving periods.
• Advice given on what can be done to increase sales after reporting has been done on pick-up and loss
• Making sure property’s content and visibility is always in tact
• Conversion reviews
• Resolving disparity issues
• Extending rates in advance
• Load GDS negotiated rates and deals
• Operational advice and training on securing deposits and reduce cancellations
Implementing policies and procedures
• Comp set updates through STR Global and reporting thereof
• Improve generic ranking on google through best practice implementation via social media and own           website blog post update and ensuring increased traffic to own website.
• Attend meetings for sales, supplier meetings & financial reviews
• Give advice on operational matter such as reduction in F&B cost of sales
• Competitor rate monitoring and advice on where to pin best available rate of the day.
• STO contracting advice and help
• Keep properties up to date with the latest programmes and offers of OTA’s as well as trends of the trade   and how they can benefit
• Help on supplier sourcing for PMS, POS, channel manager, own website booking engine, payment gateway, GDS and social media consultants
• Systems management, assisting with or switch over to new system management, loading new rates, new rate codes, creating new rate plans, meal plans, promotions, and offers on Opera, Semper, Protel, Siteminder, Staah, Reservhotel, Sabre, Siteminder GDS, The booking Button, Nightsbridge, Travelclick, Trivago, Tourplan, eRes, Google Analytics, STR, Hotelrez, Chakela Hotels, VCS, Paygate and more.
• Online guest satisfaction management
• General management( Front staff, Reservations, Housekeeping and payroll)
• Account Management( Detailed invoices, reservations statistics & forecast)
• Meta search engine management & connectivity.
• Pick up and loss daily reporting
• Checking if properties are open and bookable on a daily basis.
• Monthly performance reports
• Resolving SiteMinder notification errors
• Ensure rooms are correctly mapped to channel manager
• Loading property images
• Budgeting and forecasting
• Business plans and feasibilities

Do you see a match in needs for your property?

Contact us now on jaco@hotel-revenue-manager.com or call 0744907711