A Guide to Online Security
Cybercrime is constantly evolving and ever on the rise, as criminals exploit the convenience, speed, anonymity of the internet and our everyday reliance on it. In hotels, this is no different, as credit card information and confidential data is targeted to the disadvantage of both the hotel and the guests. Now more than ever it’s essential to learn how to keep your data safe.
Fortunately, the basic precautionary steps to prevent cybercrime remain the same and should be included in any IT process, procedure and checklist you have. These include:
• Use a strong, complex and unique password for your website. Look at installing and making use of a password manager such as Lastpass or Dashlane for this purpose.
• Always check URL’s for an authenticated Secure Sockets Layer (SSL) – a standard security technology for establishing an encripter link between a server (website) and a browswer. SSL enables sensitive information, such as credit card number and login details, to be transmitted securiely.
• Never click links or open PDF’s in emails that appear to come from your bank, a credit card company, or financial institution, and always think twice befor clicking on links in emails from unknown senders. If you think a link is valid, rather log into your online account directly and check it out for yourself.
• Install an antivirus solution and keep it updated and activated 24/7. This is a critical first step to securing your PC or laptop and keeping it infection free. What’s more, make sure to never run more than one antivirus tool at the same time. Some great options include Avast Premier 2015, Symantec Norton Security with Backup, Kaspersky Total Security 2015, and Bitdefender Internet Security 2015.
• Setup 2-step verification on your primary Google account, Facebook page, and Twitter account. Many online services now offer this effective feature, so always opt for it when possible. Adding an extra layer of security to your system protection is a great way to retain your privacy.
• Keep your software up-to-date. Online hackers have been known to target software, operating system, and application vulnerabilities.
• Keep an eye on your employees’ online activity and make sure they are informed on and adhere to the latest cyber security best-practices.
• When using a Wi-Fi network, use a secure wireless connection and an effective firewall. This will provide guests with the best chance at protection and privacy.
The bottom line is, always be on the alert, verify any source, and follow the basic guidelines. This way, you’ll go a long way to prevent any cyber fraud that might come your way.
To find out more about cyber security in the hospitality industry, or hotel management in general, contact us on +27 74 490 7711 or jaco@hotel-revenue-manager.com.
