Payment gateways are great but for the most part not hotel friendly especially relating to OTA bookings.
In the past one could use Paygate or VCS or iVeri but these all required human intervention to get ‘it to work’.
in addition your bank account needs to be ecommerce enabled and it was costly to have a full solution. Manual transactions were also halted by some banks (read more here from our past update )
I then came across PayGenius with various solutions (i) email pay (ii) URL payment link (iii) website integrations and:
(iv) channel manager intergration. Yes via Siteminder!
Example:
1. Nicolas makes a hotel reservation via an Online Travel Agency.
2. From the Channel Manager, PayGenius fires a Pre-populated Payment Request by email directly to Nicolas by using only : Name/Email/Reference/Amount
3. Nicolas completes the payment securely on his end by debit/credit card or instant EFT.
4. Hotel is notified and updates the booking directly into the PMS.
The bank isn’t involved and doesn’t charge credit card fees, its a direct deposit from PayGenius, no VCS/Paygate/iVeri charges.
Tell me more?
There are 2 types of bookings: prepaid and unpaid
1. Prepaid are any virtual card from Bcom/Expedia/Agoda
2. Unpaid are Expedia hotel collect, direct through own website , Bcom settle direct (90%) of bookings
– Unpaid bookings
1. We are alerted when a payment is requested or completed for bookings made through siteminder
2. For payment request noifications, follow up with the guests that didn’t react to the Paygenius email and report them on Booking.com under the tab: ‘’ request to cancel the reservation’’ . Bcom will alert the guest to action payment. The guest have 24 hours to react.
3. Upon expiry of the 24 hours, with no payment received, we can request to cancel the booking in Bcom under the same tab as per above point 2. Thus in total about 2 days goes past before we can release an unpaid booking.
4. For booking made to arrive in less than 48 hours we suggest not entering the booking into the PMS unless payment was received.
– Prepaid bookings (virtual cards)
1. These bookings are 100% confirmed as the OTA is holding the money and supply their credit card for us to charge. Note each booking carries is own unique card and has to be settled according the exact charge value and card number on the respective booking.
2. Expedia and Agoda virtual cards can be charge on the morning of the arrival date of the booking. Bcom cards are open to be charge as soon as the cancellation policy apply
You will received an email notifying payment is being processed and will receive a second email confirming payment is successful.
Daily checks needs to be made in the extranet to view paid bookings for accounts to reconcile and for reservations or front office to allocate payment against the reservation. These can be viewed on the Dashboard in Paygenius
Benefits of Paygenius:
– Collects in any currency and pays into any currency directly to you bank account
– PCC complaint and 3d secure transactions
– No more manual card entries
– No more invalid cc’s and eliminated threat of fraud
– Automated payment verified by card holder
– No more chargebacks and customer queries
– Reduced cc charges from bank
– Paygenius charges a flat fee similar or lower than bank
– Free refunds
Need more info or a ‘how to guide’? contact us now
